Shipping policy

EAZUSE Shipping Policy

Last Updated: November 4, 2026

1. Core Commitment

At EAZUSE, we are committed to ensuring your order reaches you safely and as quickly as possible. This Shipping Policy explains our shipping methods, order processing times, delivery estimates, and shipping conditions.

By placing an order through our website, you acknowledge and agree to the terms outlined in this policy, subject to any mandatory consumer rights applicable under the laws of your country.

All EAZUSE orders are shipped from our warehouse in the United States, regardless of the destination country.

We currently do not operate local fulfillment warehouses in Europe, Mexico, Brazil, or other international markets.

2. Shipping Partners

We work with trusted international shipping carriers, including FedEx, UPS, DHL, and other reliable logistics providers, to deliver your orders safely and efficiently.

The shipping carrier assigned to your order may vary depending on your destination, shipping method, and logistics availability.

Delivery estimates do not include order processing time. Delays may occur due to public holidays, peak shipping seasons, customs inspections, customs clearance, weather conditions, or other circumstances beyond our control.

3. Shipping Regions & Fees

EAZUSE currently ships to selected destinations, including:

  • United States

  • Canada

  • Selected European countries

  • United Kingdom

  • Ireland

  • Australia

  • New Zealand

  • Mexico

  • Brazil

Shipping availability depends on the destination country, product availability, and applicable logistics restrictions.

Please check the available shipping options at checkout. If your destination is not available, please contact our customer service team for assistance.

Standard Shipping

  • United States: Free standard shipping.

  • International destinations: Shipping fees, if applicable, will be displayed at checkout.

Expedited Shipping

  • Price: $13.99 where available.

  • Estimated delivery: 1–5 business days where offered.

Expedited shipping availability and pricing may vary by destination. The shipping options and applicable charges displayed at checkout will apply to your order.

Delivery Time Estimates

For orders shipped within the United States:

  • Standard Shipping: 3–7 business days.

  • Expedited Shipping: 1–5 business days, where available.

For international orders, delivery times vary depending on the destination country, carrier, customs procedures, and local delivery conditions.

International delivery estimates, where available, will be displayed at checkout or communicated through your shipping confirmation.

All delivery estimates are approximate and are not guaranteed delivery dates.

4. Order Processing Time

Orders are typically processed within 2 business days after payment confirmation.

Order Cut-off Time: 4:00 PM Eastern Time (ET), Monday through Friday.

Orders placed after the cut-off time, on weekends, or on public holidays will generally be processed on the next business day.

Order processing time is separate from shipping transit time.

Once your order has been processed and dispatched from our U.S. warehouse, you will receive a shipping confirmation email with tracking information, where available.

5. Tracking Information

Once your order has been shipped, we will provide a tracking number and tracking link through your shipping confirmation email, where available.

Please allow approximately 24–48 hours after dispatch for tracking information to become active in the carrier's system.

You can use the tracking link to monitor your shipment's progress.

If your tracking information has not updated for an extended period or your package appears to be delayed, please contact us at support@eazuse.com.

6. Important Shipping Notes

Delivery Estimates

Delivery estimates begin on the shipment date, not the order date. Actual delivery times may vary due to circumstances beyond our control.

Customs Clearance

All international orders are shipped from our warehouse in the United States and may be subject to customs inspections and clearance procedures in the destination country.

Customs processing may cause additional delays. EAZUSE cannot guarantee the processing time of customs authorities or other government agencies.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information, including:

  • Full recipient name

  • Street address and apartment or unit number, where applicable

  • City and state or province

  • Postal or ZIP code

  • Country

  • Valid contact telephone number

Please contact us immediately if you notice an error in your shipping address.

Once an order has been dispatched, we may not be able to change the delivery address. Address changes are subject to carrier approval and may incur additional charges.

Failed Delivery and Incorrect Addresses

If a package cannot be delivered because of an incorrect or incomplete address, failure to collect the package, or other circumstances attributable to the recipient, additional delivery or return charges may apply.

If a package is returned to us, we will contact the customer to discuss the available options.

Any applicable refund or reshipment will be handled in accordance with our Refund & Return Policy and applicable consumer protection laws.

Delivery Delays

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team.

We will work with the shipping carrier to investigate the shipment and help resolve the issue.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you have not received it, please:

  1. Check around your property, mailbox, reception area, or designated delivery location.

  2. Ask household members, neighbors, or building management whether they accepted the package.

  3. Contact the shipping carrier to request delivery confirmation.

  4. Contact EAZUSE at support@eazuse.com if the package remains missing.

We will assist with the investigation in accordance with the carrier's procedures and applicable consumer protection laws.

Delivery Restrictions

We currently do not ship to:

  • P.O. Boxes

  • APO/FPO addresses

  • Military addresses

  • Other locations that cannot be served by our shipping carriers

Shipping availability may also be restricted in certain remote areas or locations subject to carrier or customs restrictions.

7. Taxes, VAT & Customs Duties

Are Import Taxes, VAT, and Customs Duties Included?

Unless explicitly stated otherwise at checkout, product prices and shipping fees do not include import duties, VAT/GST, or other destination-country taxes and customs charges.

For international orders shipped under Delivered at Place (DAP) terms, customers are responsible for applicable import duties, taxes, and customs clearance charges that are not collected at checkout.

For orders shipped under Delivered Duty Paid (DDP) terms, EAZUSE will be responsible for the applicable import duties and taxes covered by the DDP arrangement.

If VAT, GST, or other applicable taxes are collected at checkout, these amounts will be reflected in your order total. The same taxes should not be charged again.

Import taxes and customs duties vary depending on the destination country, product classification, declared value, and applicable local regulations.

Customers may be required to pay applicable charges directly to customs authorities or the shipping carrier before delivery.

We recommend checking your local import regulations before placing an order if you have questions about potential taxes or customs duties.

Orders Shipped Within the United States

Applicable U.S. sales tax will be calculated and collected at checkout in accordance with relevant state and local tax regulations.

8. Lost, Damaged, or Missing Shipments

If your order arrives damaged, appears to be lost in transit, or is missing items, please contact us as soon as possible at:

Email: support@eazuse.com

Please include your order number and, where applicable, photographs of the damaged packaging or products.

We will review the situation and work with the shipping carrier to determine the appropriate resolution.

Your rights regarding lost, damaged, or undelivered orders remain subject to applicable consumer protection laws.

9. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or override any mandatory consumer rights or protections available under the laws of your country.

For customers in the European Union, Mexico, Brazil, and other jurisdictions with mandatory consumer protection regulations, applicable statutory rights will continue to apply.

In the event of any conflict between this policy and mandatory local consumer protection laws, the applicable mandatory legal provisions will prevail.

10. Contact Us

If you have any questions about shipping methods, delivery estimates, tracking information, or customs charges, please contact our customer service team:

Brand: EAZUSE

Email: support@eazuse.com

We aim to respond to customer inquiries as promptly as possible.

Thank you for choosing EAZUSE. We appreciate your trust and look forward to providing you with a reliable shopping experience.