Refund policy

EAZUSE Refund and Return Policy

Last Updated: November 4, 2026

Introduction

At EAZUSE, customer satisfaction is important to us. We are committed to providing a clear, fair, and transparent return, refund, and after-sales experience.

This Refund and Return Policy explains the conditions under which customers may request returns, refunds, replacements, and warranty assistance for purchases made directly through the official EAZUSE website.

This policy applies to purchases made directly through EAZUSE. Purchases made through independent third-party sellers or other sales channels are generally handled by the original seller, subject to any applicable statutory consumer rights.

All EAZUSE orders are shipped from our warehouse in the United States. International returns must follow the return instructions provided by our customer service team.

Nothing in this policy is intended to exclude, restrict, or replace any mandatory consumer rights under applicable local laws.

1. 90-Day Money-Back Guarantee

EAZUSE offers a 90-day money-back guarantee for eligible purchases made directly through our official website.

Customers may request a return within 90 days from the date the order is delivered, based on the delivery confirmation provided by the shipping carrier.

To initiate a return or exchange, please contact our customer service team and provide:

• Your order number

• Product photos or videos, where relevant

• A description of the reason for your return or exchange

• Any additional information reasonably required to review your request

Please obtain return authorization and instructions from EAZUSE before sending any product back.

Once an authorized return arrives at the designated return facility, we will inspect the item and process the request in accordance with this policy and applicable law.

Important: Our 90-day money-back guarantee is an additional commercial benefit provided by EAZUSE. It does not shorten, replace, or restrict any statutory right of withdrawal, legal guarantee, or other consumer protection right available under applicable law.

2. Return Conditions for the 90-Day Commercial Guarantee

For voluntary change-of-mind returns under our 90-day commercial guarantee, we ask that products be returned in their original condition, together with all included accessories and components.

The following conditions generally apply:

• Products should be unused and unmodified.

• All original accessories and included components should be returned.

• Original packaging should be included wherever reasonably available.

• Proof of purchase, such as an order confirmation or invoice, should be provided.

If an item shows signs of use, is incomplete, or has been modified, any adjustment to a voluntary refund will be assessed individually and made only where permitted by applicable law.

These conditions apply to voluntary returns under our commercial guarantee. They do not override statutory withdrawal rights or legal remedies for defective or non-conforming products.

Return Shipping Costs

For voluntary, non-defective returns under our 90-day commercial guarantee, customers are responsible for the direct return shipping costs unless EAZUSE agrees otherwise.

For defective, incorrect, damaged, or non-conforming products, EAZUSE will cover the return shipping costs and other expenses to the extent required by applicable law.

3. Statutory Right of Withdrawal for European Union Customers

Consumers purchasing eligible products online in Germany and other European Union Member States generally have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal exceptions.

How to Exercise Your Right of Withdrawal

To exercise this right, you must inform EAZUSE of your decision to withdraw from the purchase within the applicable 14-day period.

Please contact:

Email: support@eazuse.com

Please include your order number and a clear statement that you wish to withdraw from the purchase.

You may use the following sample withdrawal statement, but its use is not mandatory:

"I hereby notify you that I withdraw from my purchase of the following product(s): [Product Name], Order Number: [Order Number], received on [Date]. Customer Name: [Name]."

Returning the Goods

After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days after informing us of your decision, unless applicable law provides otherwise.

Customers may be responsible for the direct cost of returning goods where legally permitted and where the required information about return costs was provided before purchase.

Products should be handled with reasonable care. Where legally permitted, EAZUSE may claim compensation for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Original packaging is recommended but is not an absolute condition for exercising a statutory right of withdrawal.

Refunds for Statutory Withdrawal

When a valid statutory withdrawal is exercised, EAZUSE will refund payments required by law, including the cost of the least expensive standard delivery option originally offered, where applicable.

Additional delivery costs resulting from a more expensive shipping method selected by the customer may be excluded where permitted by law.

Refunds will be made without undue delay and within the applicable statutory deadline.

Where permitted by law, EAZUSE may withhold reimbursement until the returned goods have been received or the customer has provided evidence of having sent them back, whichever occurs first.

Refunds will generally be issued to the original payment method unless another arrangement is lawfully agreed.

The statutory right of withdrawal does not apply to every type of product or transaction. Applicable legal exceptions remain in effect.

4. Statutory Cancellation Rights for Customers in Mexico

Under Article 56 of Mexico's Federal Consumer Protection Law, consumers generally have the right to revoke their consent to certain distance and indirect sales transactions within five business days, counted from delivery of the goods or the signing of the contract, whichever occurs later.

This right is subject to the applicable legal requirements and exceptions.

To exercise this right, customers should notify EAZUSE clearly within the applicable period by contacting:

Email: support@eazuse.com

Please include:

• Your order number

• Your full name

• The product you purchased

• A clear statement that you wish to revoke the purchase

Upon receiving a valid request, EAZUSE will provide return instructions and process the refund in accordance with applicable Mexican law.

Any applicable return transportation and insurance costs will be allocated in accordance with the requirements of Mexican law.

Nothing in our 90-day commercial guarantee limits any statutory cancellation, refund, or consumer protection rights available to customers in Mexico.

5. Statutory Right of Withdrawal for Customers in Brazil

Under Article 49 of Brazil's Consumer Protection Code (Código de Defesa do Consumidor), consumers generally have the right to withdraw from eligible purchases made outside commercial premises, including online purchases, within seven calendar days from the signing of the contract or receipt of the product or service, as applicable.

To exercise this right, please contact:

Email: support@eazuse.com

Please provide your order number and a clear statement that you wish to exercise your right of withdrawal.

EAZUSE will provide the necessary return instructions and process eligible refunds in accordance with Brazilian consumer protection law.

When a valid statutory right of withdrawal is exercised, amounts paid by the consumer must be refunded in accordance with applicable law. Customers will not be charged return costs that the law requires EAZUSE to cover.

Nothing in our 90-day commercial guarantee limits any statutory withdrawal or refund rights available to customers in Brazil.

6. Wrong, Damaged, Defective, or Non-Conforming Products

If you receive an incorrect, damaged, defective, or materially non-conforming product, please contact us:

Email: support@eazuse.com

Please provide:

• Your order number

• Clear photos or videos showing the issue, where reasonably available

• A description of the problem

• Relevant packaging or shipping damage information, where applicable

Our team will review your request and advise you of the next steps.

Depending on the circumstances and applicable law, available remedies may include:

• Repair

• Replacement

• Price reduction

• Partial or full refund

For confirmed defects or non-conformity covered by statutory consumer protection laws, EAZUSE will cover the costs that the law requires the seller to bear.

Please report visible shipping damage or incorrect deliveries as soon as reasonably possible to help us investigate. Any suggested reporting period does not limit statutory rights that cannot legally be restricted.

7. Refund Processing

Authorized returns are typically inspected within 7 business days after arrival at our designated return facility.

Once a refund is approved, we will initiate the refund and notify you by email.

For ordinary voluntary commercial returns, we aim to initiate approved refunds within 1–2 business days, subject to payment provider processing.

The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

For statutory withdrawals, refunds will be completed within the applicable legal deadline.

Refunds are generally issued to the original payment method. Exchanges are subject to product availability.

Processing may occasionally take longer because of holidays, high order volumes, or circumstances requiring additional verification. Such delays do not extend or override mandatory statutory refund deadlines.

Please do not send products back without first contacting us. EAZUSE will provide the applicable return address and instructions.

8. Commercial Warranty and Statutory Consumer Rights

EAZUSE may provide a separate commercial warranty for eligible products. The specific coverage and duration will be determined by the warranty terms applicable to the purchased product.

A commercial warranty is separate from statutory consumer rights.

European Union Legal Guarantee

For new goods purchased by consumers in Germany and other EU Member States, the seller is generally responsible for a minimum two-year legal guarantee against defects and non-conformity, subject to applicable law and any specific legal exceptions.

Consumers may be entitled to repair or replacement free of charge, a price reduction, or a refund, depending on the circumstances and applicable legal requirements.

A commercial warranty does not replace or reduce any statutory legal guarantee or other mandatory consumer rights.

Other Markets

For customers in the United States, Canada, Mexico, Brazil, Australia, New Zealand, and other destinations, statutory consumer rights and product warranty protections will apply in accordance with the relevant local laws.

Any commercial warranty offered by EAZUSE is additional to those statutory rights.

Commercial Warranty Remedies

Where covered by the applicable commercial warranty, EAZUSE may offer repair assistance or replacement in accordance with the relevant warranty terms.

Any refurbished replacement, replacement warranty period, or other commercial warranty condition will be disclosed where applicable and will not reduce mandatory statutory rights.

9. Warranty Claim Process

To submit a commercial warranty claim, please provide:

• Valid proof of purchase

• A description of the issue

• Troubleshooting steps already performed, where relevant

• Product serial number, if applicable

• Clear photos or videos showing the issue, where reasonably available

In some cases, the product may need to be returned for inspection.

EAZUSE will provide return instructions where a return is necessary.

Any documentation requirements or claim deadlines under a commercial warranty will not restrict statutory consumer claims where such restrictions are prohibited by law.

10. Valid Proof of Purchase

Accepted proof of purchase may include:

• An EAZUSE order number

• An order confirmation or sales invoice

• A dated receipt from an authorized EAZUSE reseller showing the product details

Additional information may be requested when reasonably necessary to verify a purchase or investigate a claim.

Personal information provided during the return or warranty process will be handled in accordance with our Privacy Policy and applicable data protection laws.

11. Return Shipping Costs and Customs Charges

The allocation of return shipping costs and customs charges depends on the reason for the return, the applicable commercial guarantee, and mandatory consumer protection laws.

Voluntary Returns

For eligible change-of-mind returns under our 90-day commercial guarantee, customers are responsible for direct return shipping costs unless EAZUSE agrees otherwise.

Defective or Non-Conforming Products

For confirmed defective or non-conforming products, EAZUSE will cover return shipping, customs-related expenses, and other costs to the extent required by applicable law.

International Returns

All EAZUSE orders are shipped from our warehouse in the United States. International returns must follow the instructions provided by our customer service team.

Customers should accurately complete any required customs documentation and declare returned goods truthfully.

Any customs duties, import taxes, export charges, or other fees associated with a return will be allocated in accordance with applicable law and the circumstances of the return.

Customers will not be required to bear costs that EAZUSE is legally obligated to cover.

We do not accept shipments sent with collect-on-delivery charges unless we have expressly authorized the arrangement.

12. Return Shipping Instructions

All returns must be securely packaged to reduce the risk of damage during transit.

Please obtain return authorization and the designated return address from EAZUSE before shipping any product.

Customers should retain the return tracking number and proof of shipment.

For returns arranged by the customer, we recommend using a reliable shipping service with tracking.

Responsibility for loss or damage during return transportation will be determined in accordance with applicable law and the specific return arrangement.

Nothing in this section excludes liability where such exclusion is prohibited by law.

13. Refund Exclusions

To the extent permitted by applicable law, refunds under our voluntary 90-day commercial return guarantee may exclude:

• Direct return shipping costs for eligible change-of-mind returns

• Additional delivery costs resulting from a more expensive shipping method selected by the customer

• Lawful deductions for diminished product value resulting from handling beyond what is necessary to inspect the product

• Costs arising from unauthorized return arrangements, where permitted by law

These exclusions do not override statutory withdrawal rights, required refunds of standard delivery charges, or remedies for defective or non-conforming goods.

For international orders, customers may be responsible for applicable import VAT, customs duties, and other import charges unless these were included in the order total, expressly covered by EAZUSE, or otherwise required to be refunded under applicable law.

The treatment of import charges, taxes, and shipping fees when an international order is returned depends on applicable law, the relevant customs procedures, and whether any amount is refundable by the relevant authority or carrier.

14. Not Covered Under Commercial Warranty

Subject to mandatory statutory consumer rights, our commercial warranty may not cover:

• Products purchased from unauthorized sellers

• Products for which the purchase cannot reasonably be verified

• Normal wear and tear

• Damage caused by misuse, accidents, improper installation, or unauthorized modifications

• Damage caused by external events or environmental conditions outside the product's intended operating conditions

• Damage caused by repairs or modifications performed by unauthorized third parties

• Lost or stolen items

• Free promotional items, unless expressly covered by the applicable warranty terms

These exclusions apply only to the extent permitted by law and do not exclude statutory remedies for defects or non-conformity for which EAZUSE is legally responsible.

15. Limitation of Liability

Nothing in this policy excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, this policy does not limit mandatory consumer rights, statutory remedies for defective or non-conforming goods, or liability that cannot legally be excluded.

Any other limitation of liability applies only to the extent permitted by applicable law.

Contact Us

If you have questions about returns, refunds, exchanges, or warranty claims, please contact our customer support team:

Brand: EAZUSE

Email: support@eazuse.com

We appreciate your trust in EAZUSE and are committed to providing a fair and reliable after-sales experience.