Privacy Policy

Last Updated: November 4, 2026

This Privacy Policy explains how EAZUSE (“we,” “our,” or “us”) collects, uses, stores, discloses, and protects personal information when you visit our website, place an order, contact our customer service team, or otherwise interact with our services.

We are committed to handling personal information responsibly and in accordance with applicable data protection and privacy laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR, Brazil’s General Data Protection Law (LGPD), Mexico’s Federal Law on Protection of Personal Data Held by Private Parties, and applicable U.S. state privacy laws, where relevant.

1. Data Controller and Contact Information

The company identified as responsible for processing personal information through this website is:

Sparkswift International Limited

2nd Floor, Capital Plaza
61–65 Chatham Road South
Tsim Sha Tsui, Yau Tsim Mong
Kowloon, Hong Kong

Email: support@eazuse.com

For privacy-related questions, requests concerning your personal information, or complaints about our data handling practices, please contact us using the details above.

Where applicable law requires the appointment of a data protection representative or Data Protection Officer, we will provide the relevant contact information.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information.

Information You Provide Directly

Name
Billing and shipping addresses
Email address
Phone number
Order details and purchase history
Information you provide when contacting customer support
Product return, refund, and warranty claim information
Information submitted through forms, surveys, or other website features
Other information you voluntarily provide through our website or communications

Payment Information

Payments are processed through third-party payment providers.

Depending on the payment method, these providers may process payment card details, billing information, transaction identifiers, and other information needed to authorize and complete a payment.

We do not intentionally store complete payment card details on our own servers. Payment information is handled according to the applicable payment provider's security practices and privacy policy.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, depending on your browser settings, cookie preferences, and the technologies enabled on our website. This may include:

IP address
Browser type and version
Device and operating system information
Website pages visited
Referring URLs
Approximate location derived from technical information
Website interaction and performance data
Cookie identifiers and similar online identifiers
Advertising and analytics identifiers, where enabled

Information from Third Parties

We may receive information from payment providers, shipping and logistics companies, analytics services, advertising platforms, and other service providers when they provide services related to your transaction or interaction with our website.

We use such information only for relevant and lawful purposes, such as payment verification, order delivery, customer support, fraud prevention, and website improvement.

3. How We Use Personal Information and Our Legal Bases

We process personal information only where an applicable legal basis permits us to do so.

Depending on the circumstances, the purposes and legal bases include:

Order Processing and Contract Performance

We use your information to:

Process and fulfill orders
Arrange shipping and delivery
Process payments
Send order confirmations and shipping updates
Manage returns, refunds, exchanges, and warranty claims
Respond to questions about your purchases

Legal basis: Contract performance or steps taken at your request before entering into a contract.

Customer Support and Business Operations

We may use your information to respond to inquiries, resolve disputes, maintain transaction records, and manage customer relationships.

Legal basis: Contract performance, legal obligations, or legitimate interests, where permitted by applicable law.

Fraud Prevention and Security

We may process relevant information to detect suspicious transactions, prevent unauthorized activity, protect our website, and safeguard customers and our business.

Legal basis: Legitimate interests in security and fraud prevention, or compliance with applicable legal obligations, where relevant.

Legal and Accounting Obligations

We may retain and process transaction records, invoices, and related information to meet tax, accounting, consumer protection, and other legal requirements.

Legal basis: Compliance with legal obligations.

Website Analytics and Improvement

Where enabled and legally authorized, we may analyze website usage and performance to understand how visitors interact with our website and improve its functionality.

Legal basis: Consent where required, or another applicable legal basis where legally permitted.

Marketing and Advertising

We may use your information to send promotional emails, communicate product updates, or measure advertising performance where permitted by applicable law.

Where consent is required, we will obtain it before processing information for the relevant marketing purpose. You may withdraw consent or unsubscribe at any time.

Legal basis: Consent where required, or another lawful basis where applicable.

You may object to processing based on legitimate interests where provided by applicable law. You may also object to direct marketing at any time.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functionality and, where authorized, analytics and advertising.

These technologies may be used for the following purposes:

Strictly Necessary Technologies

These technologies support essential functions such as shopping cart operation, checkout, security, and website functionality. They cannot generally be disabled through our website's cookie preference tools where they are necessary to provide the requested service.

Analytics Technologies

Where enabled and legally authorized, analytics technologies help us understand website traffic, visitor behavior, and website performance.

Advertising Technologies

Where enabled and legally authorized, advertising technologies may help measure advertising effectiveness, understand campaign performance, or deliver relevant advertisements.

Your Cookie Choices

For visitors in the European Economic Area, the United Kingdom, and other jurisdictions where consent is required, non-essential cookies and similar technologies will not be activated before valid consent is obtained.

You can manage your preferences through our cookie consent interface, where available. You may withdraw or change your consent through the same interface.

Where required by applicable law, we will recognize legally valid browser-based or other opt-out preference signals.

Disabling strictly necessary technologies may affect certain website functions.

Browser settings may also allow you to control cookies, but browser settings alone may not manage every tracking technology used by a website.

5. Third-Party Service Providers and Data Sharing

We may share personal information with third parties when necessary to operate our business, fulfill orders, provide services, or comply with legal obligations.

Depending on the services and applications actually enabled on our website, these parties may include:

E-commerce platform providers: To host and operate our online store and manage orders.
Payment processors: To process payments, refunds, and transaction verification.
Shipping and logistics providers: To deliver orders and provide tracking information.
Analytics providers: To measure website performance where authorized.
Advertising platforms: To measure advertising campaigns and provide advertising services where legally permitted.
Customer support and communication providers: To manage inquiries and customer communications.
Professional advisers and public authorities: Where reasonably necessary for legal, accounting, regulatory, or dispute-resolution purposes.

We aim to share only the information reasonably necessary for the relevant purpose.

Some service providers process personal information on our behalf. Others may process information as independent controllers under their own privacy policies.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, except where permitted by law.

The specific third parties receiving information depend on the services, applications, payment methods, and advertising tools actually enabled on our website.

6. International Data Transfers

EAZUSE operates internationally. Personal information may be processed in Hong Kong, the United States, and other countries where our service providers or business partners operate.

These countries may have data protection laws that differ from those in your country of residence.

Where personal information protected by the GDPR or UK GDPR is transferred internationally, we will rely on an applicable lawful transfer mechanism where required. This may include:

An applicable adequacy decision
Standard Contractual Clauses or the applicable UK transfer mechanism
Other lawful transfer mechanisms available under applicable data protection law

For personal information protected by Brazil’s LGPD, international transfers will be conducted in accordance with applicable LGPD requirements and the regulations issued by the Brazilian National Data Protection Authority (ANPD).

For personal information protected by other applicable laws, we will use the transfer mechanisms and safeguards required by those laws.

Where required, we will assess the transfer and implement additional safeguards as appropriate.

You may contact us for further information about relevant international transfers and the safeguards used, subject to applicable legal restrictions.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods depend on the type of information and the purpose of processing.

For example:

Order and transaction records: Retained for the periods required by applicable tax, accounting, and commercial laws.
Customer service records: Retained for as long as reasonably necessary to resolve inquiries, manage disputes, and maintain relevant service records.
Marketing information: Retained until you unsubscribe, withdraw consent where applicable, or the information is no longer needed for the relevant marketing purpose.
Analytics and advertising data: Retained according to the applicable tool configuration, consent settings, and provider retention policies.
Security and technical logs: Retained for a period appropriate to security, troubleshooting, and legal requirements.

When personal information is no longer needed, we will delete it or anonymize it where reasonably practicable, subject to legal retention obligations.

8. Data Security

We implement reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

These measures may include access controls, security monitoring, restricted access to business systems, and the use of service providers with appropriate security practices.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Where required by applicable law, we will take appropriate action in response to a personal data breach, including notifying affected individuals or relevant authorities when legally required.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights concerning your personal information:

Right of access: Request confirmation of whether we process your personal information and obtain a copy.
Right to rectification or correction: Request correction of inaccurate or incomplete information.
Right to erasure or deletion: Request deletion of personal information where the legal conditions are met.
Right to restriction: Request restriction of certain processing activities.
Right to data portability: Receive certain information in a structured, commonly used, machine-readable format and, where legally available, request its transfer to another controller.
Right to object: Object to certain processing activities, including processing based on legitimate interests, where provided by law.
Right to withdraw consent: Withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing before withdrawal.
Right to object to direct marketing: Object to the processing of personal information for direct marketing at any time.
Right to information: Request information about how your personal information is processed and, where applicable, the parties with whom it is shared.

Additional Rights for Certain Jurisdictions

European Economic Area and United Kingdom

Where the GDPR or UK GDPR applies, you may also have the right to lodge a complaint with the competent data protection supervisory authority.

Brazil

Where Brazil’s LGPD applies, you may have the right to request confirmation of processing, access, correction, anonymization, blocking or deletion of unnecessary or unlawfully processed data, portability where applicable, information about data sharing, and withdrawal of consent.

You may also have the right to request review of decisions made solely through automated processing where provided by law.

Mexico

Where Mexican data protection law applies, you may exercise your ARCO rights:

Access your personal data
Rectify inaccurate or incomplete personal data
Cancel personal data where legally permitted
Object to certain processing of personal data

You may also request information about how to limit the use or disclosure of your personal data.

United States

Depending on your state of residence and whether the relevant law applies to our business, you may have rights to know, access, correct, delete, obtain a portable copy of, or opt out of certain processing of your personal information.

Where applicable, you may also have the right to opt out of the sale or sharing of personal information for targeted advertising, or limit certain uses of sensitive personal information.

We will not unlawfully discriminate against you for exercising privacy rights protected by applicable law.

These rights are subject to the conditions and exceptions established by applicable law.

How to Exercise Your Rights

Please contact us at:

Email: support@eazuse.com

Please identify your request and provide sufficient information for us to locate the relevant records.

We may request reasonable additional information to verify your identity or authority where necessary to protect your personal information.

We will respond within the time limits required by applicable law. Where permitted, we may decline manifestly unfounded or excessive requests as allowed by law.

10. Complaints and Supervisory Authorities

If you believe that we have processed your personal information unlawfully, you may contact us first so that we can review your concerns.

Depending on your location and applicable law, you may also have the right to lodge a complaint with the relevant data protection or privacy authority.

For example:

Individuals in the European Economic Area may contact their competent national data protection supervisory authority.
Individuals in the United Kingdom may contact the Information Commissioner's Office (ICO).
Individuals in Brazil may contact the Autoridade Nacional de Proteção de Dados (ANPD).
Individuals in the United States may contact the relevant state privacy regulator or Attorney General, where applicable.

This does not limit any rights you may have to seek a judicial remedy under applicable law.

11. Marketing Communications

We may send promotional emails about EAZUSE products, offers, and updates where permitted by applicable law.

Where prior consent is required, we will obtain your consent before sending promotional communications.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at support@eazuse.com.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related messages, such as order confirmations, shipping notifications, or important updates about an existing order.

12. Children's Privacy

Our website is intended for a general audience and is not directed at children below the minimum age applicable under relevant data protection laws.

We do not knowingly collect personal information from children where doing so would violate applicable law.

If you believe that a child has provided personal information to us in circumstances where collection is not permitted, please contact us so that we can review the matter and take appropriate action.

13. Automated Decision-Making

Our payment processors and fraud-prevention providers may use automated systems to assess transactions, detect suspicious activity, or help prevent fraud.

Where we engage in solely automated decision-making that produces legal effects or similarly significant effects on individuals, we will provide the information and safeguards required by applicable law.

Where applicable, you may have the right to obtain human intervention, express your point of view, and contest the decision.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, services, technologies, or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

Where required by law, we will provide additional notice or obtain consent for material changes to the processing of personal information.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact:

Sparkswift International Limited

2nd Floor, Capital Plaza
61–65 Chatham Road South
Tsim Sha Tsui, Yau Tsim Mong
Kowloon, Hong Kong

Email: support@eazuse.com